Policies

We strive to render excellent customer service and treatment(s) to all our clients. In an attempt to be consistent with this, please understand that our schedule is appointment based. When an appointment is scheduled, that time has been set aside for you and when it is missed, that time cannot be used to treat other patients.

24-Hour Cancellation Policy:

Please be advised all clients are subject to our 24-Hour cancellation policy. If you are unable to keep your appointment, our office requires a 24-hour courtesy notification before the reserved appointment date and time. If your appointment was made within 24 hours, you have a grace period of four hours to cancel and/or reschedule without penalty.

Please notify our office via Phone/Voicemail (347) 396-5234 or by E-Mail: info@wordpress-1083618-3869124.cloudwaysapps.com

We ask that all new and current clients supply a credit card and Photo ID to have on file. In the event that we do not receive the required 24-Hour notice for adjustments and cancellations, the following fees will be applied to your card:

• Notification given at least 24 hours prior to your appointment will receive no charges.
• Notification given less than 24 hours prior to appointment time will result in 50% of the scheduled service price and/or lose a pre-paid package session.
• Failure to show up for your appointment without notification will result in a 100% charge of the reserved service price.

If the card declines, a hold will be put on your profile in our system. Please note ALL FEES must be paid before booking a new appointment.

Late Arrivals:

We make every effort to be on time for all our appointments. Unfortunately, when even one patient arrives late, it can throw off the entire schedule for that session. In light of this, clients arriving more than 15 minutes after their appointment time will be liable for a $15 late fee.

New Client Deposit Requirements:

Please be advised for new client consultations, we require a $25 deposit to hold an appointment time. If the service is performed the same day or within 30 days of the consultation date, the $25 deposit will be deducted from the treatment. If the 24-Hour Cancellation Policy is not met or you fail to show up for your reserved appointment, the deposit is NON-REFUNDABLE (only refundable if canceled before 24 hours prior to your appointment).